Terms & Conditions – Aurora Hairdressing


Please take time to go through our terms and conditions, feel free to contact us if you have any questions.


Thanks for choosing Aurora Hairdressing! We’re really happy to be providing whatever cutting, colouring, treatment or styling that you’re looking for and are confident that you will be completely satisfied with our services.

Some of those services require our use of certain products which we purchase from our suppliers. While we take great care in considering the products that we select for use on our customers, we are not the manufacturer or the retailer or those products that we use while we take care of your hair. We are responsible for only the performance of our services and not for any adverse effects you experience unless they would not have resulted but for our misuse of those products.

If we do not use those products properly and you experience adverse effects, we are responsible only for our failing to use reasonable care and skill in performing our services to you for foreseeable direct loss and damage caused by us. We are not liable for business losses. If you use our services for any commercial purpose, we have no liability to you for any loss of profit, including for the loss of business opportunity. Because the health and sensitivities of your hair and skin can change over time based on a lot of different factors, it is our policy to recommend that every customer who undergoes a hair colouring service receives a skin patch test 48 hours prior to your appointment.

A negative skin patch does not mean that an adverse reaction will not occur when the products are applied to your hair during the full service, but it would be indicative of the types of products you should consider instead for a lower risk service. It may be possible that you still experience some discomfort while you have contact with products which tested as negative on your skin patch test, though it may not necessarily be an adverse reaction.

If you do experience any discomfort while using our services involving third party products, please let us know as soon as they arise so that we can see if we need to remove the product from contact with you.


If you are a new client or an existing client who has not had a colour service within the last 6 months, a skin test is required 48 hours prior to your appointment.

All colour services must have a blowdry. We offer £12 post colour blow dry with our junior stylist, alternatively you can book with your stylist which will be charged accordingly. For longer, thicker hair a surcharge of £10 will be added to your bill.


Please note, it is our policy not to pass on any of your colour formulations to yourself or any third party.


Deposits are non-refundable on failure to turn up for your appointment or change of appointment without 48 hours’ notice.

Deposits are required for:
• Kebelo appointments – £50
• Nanokeratin appointments – £50
• Colour correction – £50
• Hair smoothing treatments – £50
• Wedding Services – 50%
• Girls Pamper Party – 50%

Deposits can be taken over the telephone to ensure your booking. Your appointment cannot be booked until the deposit has been paid.


We understand from time to time you may be delayed and arrive late for your appointment. On these rare occasions we may not be able to carry out your full service. We will try to accommodate you as best we can with the time we have and talented team available on the day. With this in mind we may have to rearrange your appointment. We acknowledge that this may not be convenient but feel each and every guest should receives the same professional service and attention.


Appointments which are cancelled at short notice, or guests who fail to show up to their appointment, cause inconvenience to other guests and a loss of revenue to the salon. We therefore ask that you give us 48 hours notice for any appointment change or cancellation.

In the event of continuous no show or repeat late cancellations, the full cost of the service booked applies and a credit card will be required for future appointments.

Equally, if we have to cancel your appointment we will also supply 48 hours notice. If we are unable to provide 48 hours notice we will credit your account with a 20% discount off the original booking. Thank you for your consideration.


• Recommend a friend
• Thursday Colour Sale
• NHS Discount
• Student Discount
• Senior Citizen Discount

Only one discount to apply to each visit. Discounts are at manager discretion and subject to change at any time.

No discounts on following services: Olaplex, Colour Correction, Weddings, Smoothing Treatments, Balayage, Ombre.

No discounts apply with junior stylist.


Recommend a friend & receive 25% off your next service and 25% off your friends first appointment too! On production of your confirmation text.

For every pound you spend on our Hairdressing services, you will be rewarded with 4 points. Points can be used in our Salon to buy professional hair care products that will keep your hair looking fabulous.

1 point = 1p
e.g. You spend £50 and we reward you with 200 points, which is equal to £2.


Our pricing structure reflects the experience and on-going development of our team.

Short = chin length or above
Medium = above shoulders
Long = past shoulders to shoulder blades
Extra Long = below shoulder blades

A Restyle can be classed as:
• More than 3inch cut off.
• Shaping that is not already in place.
• Complete new hairstyle.


Consultations are complementary for all services.


Aurora Hairdressing want every client to be 100% happy with their hair.

If, however, you have an issue or complaint, you must notify us immediately and we will consult with you in order to find the appropriate solution. We promise that if your complaint meets with the correct criteria we will offer you free hairdressing until your issue has been resolved.

You will be referred to the Salon Manager immediately who will deal with the complaint. You wil need to contact us within 3 days of your appointment, and we will ask you to return within one week of the original appointment to enable us to offer you a haircut or colour free of charge as long as the service is the same as the original appointment.

If you have simply changed your mind or if you return after the first week, normal charges may apply.

If you have altered or attempted to alter a hair colour or cut yourself or a third party this guarantee becomes null and void.

We welcome feedback and it is important for you to inform us if you are not 100% happy with your hair at any stage.